Nos politiques

Kaz'alala Hosted B&B dispose de 11 chambres standard (occupation double), de 5 standards triples (occupation triple) et de 2 chambres familles (2 adultes + 2 enfants jusqu'à 12 ans ou 3 adultes).


Les transferts aéroport peuvent être organisés:

  • Dans une voiture privée pouvant accueillir jusqu'à 3 personnes à 2200 Mur par trajet
  • Dans un minibus pour un maximum de 8 personnes à 3500 Mur par trajet

Les enfants:


  • Les bébés et enfants de 0 à 11.99 ans dans la chambre des parents séjournent gratuitement sur une base de petit-déjeuner inclut.
  • 2 enfants de moins de 12 ans dans leur propre chambre: 75% du tarif de la chambre double pour adulte.
  • 2 enfants de plus de 12 ans dans leur propre chambre: comme le tarif chambre double adulte.

Assurance voyage :

  • Nous encourageons tous nos clients à souscrire à une assurance voyage complète. Si, pour une raison quelconque, votre voyage est annulé, vous pourrez faire une réclamation pour votre perte.

Enregistrement anticipé et départ tardif:

  • L'enregistrement anticipé (Early Check-In) et le départ tardif (Late Check-Out) seront facturés au tarif plein.


Durée de séjour minimum:

  • Minimum de séjour 2 nuits.

Politique d'annulation:

  • Toutes les réservations annulées 24 à 8 jours avant la date d'arrivée seront facturées à 50% du total des frais d'hébergement.
  • Toutes les réservations annulées 7 à 1 jour (s) avant l'arrivée seront facturées à 75% du montant total des frais d'hébergement.
  • En cas de non-présentation, les frais d'hébergement complets seront facturés.


Politique de paiement:

  • 50% du montant total de la réservation sera pré-autorisé au moment de la réservation.

Privacy Policy

Privacy Policy applies to the use of Our Website, and its terms are made a part of the Terms by this reference.

Additionally, by using Our Website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to a Website may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. Nonetheless, we employ Secure Socket Layer (SSL) encryption technology and other reasonable measures to protect your information from unauthorized use or disclosure.

​What personal information do we collect from the people that visit our blog, website or app?

When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.


When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket, or enter information on our site. Provide us with feedback on our products or services.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)


How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards. An external PCI compliant payment gateway handles all CC transactions. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make our site experience more efficient may not function properly. 

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


To be in accordance with international regulations, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, you can email us at